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Request Electric Service


To start, stop or transfer electric service, call (931) 648-8151 to reach a customer service representative, available Monday through Friday, 8:00 a.m. – 5:00 p.m., excluding major holidays. 

FOR EMERGENCY SERVICE AFTER HOURS, ON WEEKENDS AND HOLIDAYS, PLEASE CALL (931) 648-8151.


Residential Customers 

THE FOLLOWING INFORMATION IS REQUIRED FOR ESTABLISHING SERVICE:
Address of requested electric service
Applicant's date of birth
2 forms of ID.   (Ex: social security card, drivers license, military orders, W-2) & social security number for spouse if applicable.  The 2nd form of ID must verify the social security number. 
Previous address
Permanent address
Drivers license number
Name, address, and phone number of nearest relative
If renting, from whom (lease or purchase agreement may be required)
Applicant's employer

 The minimum security deposit for residential electric service is $150.00. This amount must be collected prior to electric service connection. Payment may be made by cash or check.

In lieu of a deposit, CDE will accept one of the following:

  1. A credit scoring deemed satisfactory and acceptable to CDE. This process takes approximately 10 minutes and can be accessed by phone.
  2. SEDS (Screaming Eagles Deposit System) deposit guarantee - ACTIVE DUTY ONLY. This option is available for members of the Ft. Campbell Credit Union. Information is available through the In/Out Processing Office at Ft. Campbell.  

 

Business Customers

A security deposit approximately equal to twice the highest bill, but not less than $150.00 is required for commercial electric service. This amount must be collected prior to electric service connection. Payment may be made by cash or check.

In lieu of a deposit, CDE will accept one of the following:

  1. An "Irrevocable Letter of Credit for the amount of the deposit.  It is the responsibility of the customer to see that the letter is renewed 60 days prior to its expiration.
  2. A "Surety Bond on CDE's Surety Bond form (or a form providing the same requirements).  Surety Bonds will be for a minimum of five years and renewals will be the responsibility of the customer and should be made 60 days prior to expiration.
  3. An "Assignment of Certificate of Deposit" provided the certificate of deposit is from a Clarksville bank for the full amount of the required deposit and is assigned to the Clarksville Department of Electricity.  The assignment must be maintained for a minimum period of five years.
  4. A "Customer Guarantee of Deposit" (for proprietor or partner-owned businesses) from an active customer of CDE with at least 12 months of payment history, no more than two late payments, no payments made after the last day to pay, no returned checks, and who meets current credit scoring requirements.  The guarantor will assume responsibility for any unpaid bills as set forth in the guaranty. Corporate and limited liability customers cannot guarantee the accounts of others.

Corporations, LLC's, LLP's, etc.
After five years of continuous service, a corporate customer may be allowed to add additional service(s) in the same name, provided a review of the customer's previous 12 months history of all accounts indicates no more than two late payments, no payments made after the last date to pay, and no returned checks.  However, any existing deposits held by CDE will not be returned until termination of service.

 

Applicable CDE service charges may include:

$30 for service requiring meter reading only OR
$45 for initial connection of service for a new account OR
$100 for initial connection of service if a service crew is required.  

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